NEED TO RETURN SOMETHING? NO PROBLEM. IT'S EASY.

EASY AS ONE, TWO, THREE

Select the items to return.

Get a refund confirmation.

Send it off when you can.

COMMON QUESTIONS

Is it easy to return items?

Yes! Follow the steps above and select return. Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. Please not that shipping insurance is a non returnable item. Please click on the item you would like to return, in order to process a return. 

Is it easy to exchange items?

Yes! Follow the same steps above and select exchange. Please note we can only exchange for a different color in the same style. If you would like to exchange for a different product, follow the steps for return and place a new order on icemulecoolers.com

What items are returnable?

Items purchased in the last 90 days.

How soon will I get my refund?

We’ll issue your refund within approximately 3-5 days of receiving your return. Refunds typically appear on your credit card statement within 1-3 business days.

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